Fix: PS5 Randomly Shutting Down While Playing Games

Is your PlayStation 5 shutting down on its own? You’re going to need our help to get rid of this problem.

A few gamers have stated that after purchasing a PS5, their system randomly shuts down during gameplay. Others report that the PS5 switches off on its own when in Rest Mode. Worse, these random shutdowns appear to occur for no apparent reason.

Your PlayStation 5 could be shutting down for a number of reasons. Although finding out the reason that triggers it could be a bit challenging, we’ll elaborate on everything that can cause this issue to gain more insight into the root cause of the problem. After that, we’ll jump over to try and fix this problem for good.

So, sit back, grab a cup of coffee, and walk with me through this guide. The procedures are extremely simple, and I guarantee you’ll have this issue fixed in no time. So, without further ado, let’s head right into it.


Why does my PlayStation 5 keep turning off when playing games?

There are many reasons why your PlayStation 5 keeps shutting down randomly. We’ll try to address as many as possible to better understand the situation.

The PlayStation 5 tends to overheat while playing video games. If your PlayStation 5 overheats, it will shut down immediately to protect the hardware. Nothing appears to be wrong, and the console goes off on its own. Overheating is rarely an issue when playing PS4 games.

While playing some PlayStation 5 games, the Power Supply Unit (PSU) can overheat and shut down. However, this is not always the case. If you are one of the fortunate few, you have received a copy of the recently announced PlayStation 5 system. Consider yourself lucky, for many individuals are still prepared to go to great measures to obtain one at a reasonable price.

If your PlayStation 5 is connected to an HDMI device and in use, it may abruptly shut off. It’s also conceivable that you’re running an out-of-date software version, which might be the source of a random shutdown.

Furthermore, the trouble with the rest mode might be the reason of this issue. Following the release of the PlayStation 5, numerous consumers claimed that their System had shut down while they were playing a game. Others have noticed similar shutdowns when their console is in Rest Mode. They appear to happen at random, exacerbating the situation.

The PlayStation 5 abruptly enters rest mode when you’re playing a game, and when you try to exit, the entire System shuts down. It was as simple as turning off rest mode to allow them to receive their dosage. You may disable rest mode by going to settings and selecting deactivate rest mode. However, before removing rest mode, it is advised that you upgrade your system software.

Fortunately, there is a workaround that will allow you to continue using your PS5 without fear of sudden shutdowns.

How to Fix PS5 Shutting Down Randomly

If your PlayStation 5 suddenly shuts down while you’re playing a game, open the console and remove the power supply, then clean the vents and heatsinks. If the issue persists, please contact Sony Support. Furthermore, you must rebuild your database from the bottom up. If the problem persists, save a backup of your PS5 and conduct a factory reset.

Contact Sony as soon as you find that nothing is working and get your System repaired as soon as possible. If you are one of the few who experience random shutdowns, your pleasure with the PS5 may suffer as a result. Try the following troubleshooting approaches: rather than scratching your head or considering sending the console in for repair.

There might be a reason for this problem. One possibility is a feature, such as an HDMI connection for gadgets. On the other hand, the PlayStation 5’s unexpected shutdown might be ascribed to the rest mode issue. You have no clue how awful the PlayStation 5’s rest mode is. This might cause damage to your console.

Furthermore, rest mode is to fault if your PlayStation 5 crashes abruptly during a game. The rest mode on the PlayStation 5 is broken, and it is not near as good as it was on the PlayStation 4. Furthermore, if you haven’t updated your PlayStation 5 in a while, this might be the cause of your PlayStation 5 abruptly going off. We’ve found every possible source of the issue. Let us now begin with the procedures to fix this problem.

Ensure the Power Cable is connected properly

Check that the power cord is firmly connected before making any changes to the settings. If the power cable is not properly secured, the power will be cut off, resulting in an erroneous shutdown of your PS5 console. Whether the problem persists, it is possible that you are using a faulty power cable, in which case you should change it to see if the problem has been resolved. Assume you’ve linked the PS5 to a power connection in addition to other high-power devices.

Depending on the conditions, the console may not get sufficient power when it is needed, resulting in an improper shutdown. This issue may be rectified by connecting the PS5’s power cable directly to an electrical outlet. If this does not resolve the problem, it is possible that the issue is with the output. Connecting the PS5’s power line to a different outlet will enable you to see whether the problem has been resolved.

Assume you’ve connected the PS5 to a power extension along with other high-power devices. This circumstance may result in the console not receiving enough power when needed, resulting in a random shutdown.

To resolve this issue, connect the PS5’s power line directly to a wall outlet. If this doesn’t work, the problem might be with the outlet, and you can try connecting the power line to another outlet to see if the problem remains.

The feature causes your PlayStation to shut off at random. If your PlayStation is not physically damaged, turning it off should help. Many people obtained their dosage just by turning it off. So, first and foremost, give it a chance.

To disconnect the HDMI device connection, follow these steps:

  1. Navigate to the Settings menu.
  2. Select a System.
  3. Select HDMI.
  4. Turn off HDMI Device Link.
  5. Continue to make changes.

Two extra factors must be considered while connecting an HDMI device. When you activate one-touch play, the PlayStation 5 turns on when the device that is connected does. If you enable Power Off Link, your PS5 will sleep if the linked device is turned off. That is, when you switch off the television, your PS5 enters sleep mode.

Disable Rest Mode

If the issue remains after deactivating the HDMI device link or upgrading the firmware, you should disable the device’s rest mode.

To escape rest mode, perform the following steps:

  1. Select Settings from the resulting drop-down menu.
  2. Learn about the System.
  3. Choose Power Savings from the drop-down menu.
  4. The set does not enter rest mode when viewing a movie.
  5. Select When playing video games, be sure it is not put into rest mode.
  6. Make a backup of your changes.

Play a few games to check if you encounter any strange shutting-down difficulties. The problem may persist even if you reload the database or reset the PlayStation 5. It makes no difference whether you’ve tried everything; if the problem persists, contact Sony support or take the PlayStation 5 to a Sony shop to establish whether or not the System is defective.

Update PlayStation 5 Firmware

All of these minor issues may be resolved by upgrading the system software on your PlayStation 5. Many customers also mentioned that the most recent software update permitted the use of the previously inaccessible rest mode. To make the most of your PlayStation 5, you should first upgrade your console’s software to the latest versions of PlayStation.

The following are the steps to upgrade PS5:

  1. To access the settings menu, click the gear icon on the toolbar.
  2. Navigate to the location of the System.
  3. Choose system software that is appropriate for your requirements.
  4. Select System software update and configurations out from the resulting drop-down menu.
  5. Allow enough time for the update to download and install properly.
  6. It is as simple to install the update as it is to download it.

If you switch off your PlayStation while the update is running, you risk bricking your device, so wait, and the console will restart automatically after the update is finished. Check the console for a short amount of time to determine if any instances of random freezing have happened.

Examine Overheating Issues

PS5 games can occasionally cause the device to overheat. When your PS5 overheats, it shuts down immediately to prevent hardware harm. There is no alarm or notification on the screen, and the console simply shuts off.

PS4 games seldom cause the console to overheat. However, many, but not all, PS5 games may occasionally put a burden on the Power Supply Unit (PSU), leading it to overheat and shut down.

To resolve the issue, open your PS5 console, access the power supply, and wipe the dust from the vents. The power supply contains little vents that collect dust from time to time. To avoid overheating, you should clean the power supply and heatsinks. To complete the task, use a soft brush and a little vacuum.

Important: Opening your PS5 may void the console’s warranty. Contact PlayStation Support if you do not wish to take this risk.

When playing PS5 games, the PSU uses more power, causing it to choke and shut down if there is excessive dust on the vents and heatsinks. You must first remove the fan before inspecting the power supply. A flashlight can help you identify dust more easily. Check to see whether dust has clogged the vent openings. If this is the case, it means the fan is unable to expel the hot air.

Simply, dust might clog the PSU’s air inlet. To address the problem, clear the dust. Additionally, tilt your console horizontally and see if you see any benefits.

Rebuild Your Database

Begin by shutting off the PS5 to restore the database. Next, enter Safe Mode by holding down the power button on the console for approximately five seconds. The PS5 will beep twice while activating Safe Mode when doing so.

Because you can’t use your controller wirelessly while its System is in rest mode, connect it to the PS5 using a USB-C cord and turn it on. Choose Rebuild Database from the list of available choices, and then click OK.

Now you must wait for the database to be rebuilt.

Factory Reset Your PS5

Try doing a factory reset to see if this addresses the problem. But first, make a backup of your data.

Follow the steps below:

  1. Navigate to the Settings menu.
  2. Choose System.
  3. Then click on System Software.
  4. Navigate to Reset Options.
  5. Choose Reset Your Console.
  6. Then click Reset.

Contact Sony

If none of the methods given above work for you, you might be one of the unlucky few who received a faulty console. To get your System fixed, you should contact PlayStation customer service. Check that the PS5 is still under warranty and hasn’t been physically damaged before returning it. If your PlayStation 5 is sporadically shutting down, please utilize the troubleshooting techniques listed above to help you resolve the problem.

You will be able to resume using your PS5 without fear of it shutting off at any time. If this happens, you may always contact Sony for help.

Wrapping It Up

If your PS5 switches off while you’re playing a game, open the console, locate the power supply, and clear the dust from the vents and heatsinks. Rebuild your database as well. If the problem persists, backup your PS5 and do a factory reset. If nothing works, get in touch with Sony and get your System serviced.

If your PS5 is sporadically shutting down, we hope the troubleshooting techniques outlined above may assist you in resolving the issue. That way, you can resume enjoying your PS5 without fear of it shutting off at any time. Hopefully, this article will help you eliminate the problem. We wish you all the best.

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Nick Miller

It's Nick Miller a 25 year old tech enthusiast and senior editor at Flexgate, i try to make tech simple for the everyday person. You will find review about tech, tools and Computer hardware here.

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