9 Ways to Fix Discord Video Call Not Working

Imagine how frustrating it would be if you and your friends decide to link up on a video call, but your video call feature fails to work on Discord. The feeling is mutual because I went through the same scenario a couple of days back. After digging deep into the root of the problem, I was ultimately able to find a solution.

Although it took time to get to the bottom of it, I was able to get a hold of it in the end. The solution is extremely simple, and I promise you’ll have your video call feature fixed on Discord by the time you reach the end of this guide.

The reasons for the Discord Video call not working could be multiple, and we’ll try addressing them in the next segment. We have provided you with multiple fixes you can try out in this guide. The perfect fix for you will depend on the root cause of your problem.

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Why Discord video Call Is Not Working

Discord also has a video call feature through which you and your friends can see each other whenever you wish. However, as every application is prone to errors, so is Discord. At times, users may find Discord unable to connect to a video call. This problem is common amongst users and can frustrate you a lot.

First of all, we’ll address all the reasons for why video calls may not be working on Discord. Understanding the reason is important as it can make it easier to reach the best solution. The reasons can be multiple.

The following are the reasons for why the Discord video call may not be working:

If your Discord software is corrupted or outdated, you may experience many issues, along with the video call not working.
Your Discord might not have access to your camera. If you have not allowed camera access to Discord, you will never be able to use the video call feature to chat with your friends.
An outdated graphics card or video card driver may also be responsible for an issue of such type. This may be the reason you are facing this problem.
Using a VPN while video calling on Discord may bring up the Discord video call not working issue.
Your internet connection may cause such problems. A slow and unsteady internet connection usually causes major problems while video calling.

Now that we have discussed all the multiple reasons for why we might be facing the Discord video call not working issue let us proceed to find the best possible fix and get rid of the problem.

Fixes For Discord Video Call Not Working

Most commonly, the issue we are addressing in this guide is caused by software related problems. Therefore, it is best you focus highly on those parts of the text. We have compiled up to 9 ultimate fixes, with at least one of them guaranteed to work for you. So, follow through, and you’ll find the best solution for your problem in no time.

Discord Voice and Video Troubleshooting Guide

The following are all the fixes for the Discord Video call not working problem:

Allow Camera Access

First of all, before you apply any other fix, you must make sure Discord has access to your camera. If Discord does not have such a permission, you simply won’t be able to video call anyone. Therefore, before proceeding to video call on Discord, first allow camera access to Discord.

The following are the steps to allow camera access to Discord:

First of all, find your way to Windows Settings. You can do this by typing Settings in the Windows search box.
Once the Settings have launched, go ahead and select the Privacy option.
Here, scroll down until you find the Camera option.
Once you reach this location, you must allow Discord the permission to access your camera while you attempt to video call.
Now that all the permissions have been granted, try restarting your device to give it a clean slate.

Now try video calling on Discord to see if your problem has been resolved. If not, move on to the next solution.

Update Webcam Drivers

A lot of users might not be aware of this, but you can also update your webcam drivers. Performing a video call requires opening a webcam. Discord may not be able to perform the video call feature because your webcam drivers might be out of date.

The following are the steps through which you can update the webcam driver on Windows:

First of all, you’ll have to access Device Manager. You can find this by searching for Device Manager using the Windows search box.
Find the Cameras option when the device manager launches and click on it.
You’ll be able to see an option reading Integrated Webcam. You must right click on it.
Now, you’ll be able to see the Update driver option in the menu.
Ho ahead and select the update driver option to update your webcam drivers.

Once the drivers are updated, try attempting to video call on Discord. If the problem is still there, proceed to the next fix.

Update Windows

An updated operating system is the key to the proper functionality of your device. Suppose you avoid updating your operating system from time to time. In that case, you may experience multiple issues, including the Discord video call not working.

Discord is available in different versions of Windows OS. Therefore, we’ll show you how you can update both Windows 10 and 11. Follow the steps below:

Windows 10 Update:

Click on the Start icon of your Windows.
Find your way to Settings. You can simply do this by typing Settings in the Windows search box.
Inside settings, navigate your way to the Update and Security option.
Once you head in there, you’ll be able to see the Check for Update option. Go ahead and click on it.
Windows will automatically start searching for an update. If an update is available, go ahead and install it.
Restart your device once the update is complete, and try video calling on Discord.

Windows 11 Update

Click on the Start icon of your Windows.
Find your way to Settings. You can simply do this by typing Settings in the Windows search box.
Inside settings, navigate your way to the Update and Security option.
Once inside this option, search for the Windows Update tab.
You will be able to see an option reading Check for Updates. Go ahead and click on it.
Windows will automatically start searching for an update. If an update is available, go ahead and install it.
Restart your device once the update is complete, and try video calling on Discord.

Hopefully, this solution will have solved your problem. If not, you can try performing the next one.

Turn Off VPN

At times, having the VPN On while talking on a video call can cause certain problems and interferences. I myself experienced video call issues while the VPN was on. After switching it off, the problems vanished. Therefore, you should also give it a try if you use your VPN quite often.

Update Graphics Driver

Your graphics driver must be up to date if you want better performance from your device. Many problems, including the Discord video call not working, could arise due to outdated graphics drivers. Therefore, it is vital you update those drivers from time to time for better performance. I’ll show you how you can update both AMD and NVIDIA Drivers.

The following is the process for updating AMD Graphics Card drivers:

Copy the following link and use it in your browser to reach AMD’s website: https://www.amd.com/en/support
From the list available, find the version of the graphics card you are using and click on it. Next, click on the search option.
After the results have appeared, have the drivers downloaded and installed.
Once the downloading process is complete, try running the exe file. You’ll be presented with all the terms to which you must click Agree.
Next, choose the Custom option and select the Next button.
Now enable Perform a clean installation option and then select the Next option.
Your graphics card drivers will now be installed.

The following is the process for updating NVIDIA Graphics Card drivers:

Copy the following link and use it in your browser to direct you to the NVIDIA website: https://www.nvidia.in/Download/index.aspx?lang=en-in
From the list available, find the version of the graphics card you are using and click on it. Next, click on the search option.
After the results have appeared, have the drivers downloaded and installed.
Once the downloading process is complete, try running the exe file. You’ll be presented with all the terms to which you must click Agree.
Next, choose the Custom option and select the Next button.
Now enable Perform a clean installation option and then select the Next option.
Your graphics card drivers will now be installed.

Once the installation process is complete, try restarting your system. Once restarted, try running a video call on Discord to see if the fix has worked or not. If not, move to the next fix.

Delete Discord Cache Files

Cache data is in control of running the applications much better. However, after a limit passes, the cache will make running the app problematic for you. Cache data permits your application to pre-set constructed on your past use with the application. Clearing the cache from time to time can be helpful and can play a role in the proper functioning of your app. This may be able to solve your Discord video call not working problem.

Follow the steps below to clear your Discord app cache files:

Go ahead and type %appdata% inside your Windows search box.
You will be provided with a list of applications. Try finding Discord inside this list.
Once found, you must double click on it.
Next, navigate your way to the Cache Folder.
Inside this folder, go ahead and select all the files and have them deleted.
Next, launch Discord again and try the video calling feature to see if the issue has been resolved.

If the issue still persists, move on to the next solution.

Reboot Your Operating System

When your operating system is running multiple files and programs at the same time, it can face certain issues such as the one we are dealing with. Therefore, restarting your system can allow your computer to take a break and start off with a clean slate. This will definitely improve performance and can fix most issues.

The following are the steps to restart your operating system:

On the bottom left corner of your screen is the Windows Start icon. Go ahead and click on it.
Now select the Power icon located in the start menu.
You will next be displayed with multiple options. Go ahead and select the option reading Restart.
Allow your device to restart properly.

Once your system has rebooted completely, launch Discord and try out the video calling feature to see if the issue is resolved. If not, go on to the next solution.

Reinstall Discord App

If no fix has worked for you till now, there is nothing to worry about, as we have a few more left in the bag. Uninstalling and reinstalling the Discord application can be the best solution to many Discord related issues out there and is sometimes the most effective one. So go ahead and reinstall Discord.

The following are the steps for uninstalling and reinstalling Discord:

Launch the Control Panel on your device by typing control panel in the Windows search box.
Find the Uninstall a Program option inside the control open and click on it. This will be located below the Programs option.
By clicking on this, you will be able to view all the applications installed on your system.
Find Discord out of this list and right click on it.
You will be able to see an Uninstall option. Clicking on it will begin the uninstallation process for Discord.

Now that Discord has been uninstalled, you’ll have to reinstall it just like you did in the first place. Install the application from the official source, and log in to your account. Try using the video call feature, which hopefully should be fixed by now. If the issue still persists, you can try out the next solution.

Disable Hardware Acceleration

Disabling hardware acceleration can also prove to be an important fix for solving your video call related issues.

Follow the steps below if you want to disable hardware acceleration:

First of all, launch Discord.
Next, you must click the gear icon located under App Settings.
Inside these settings, click on Appearance.
Next, scroll down until you locate the Hardware Acceleration feature. Go ahead and switch it off.

Hopefully, your issue will have been resolved by now. If the issue still persists, you can try contacting Discord’s customer care team to see if they can help you in any way. I have described all the possible fixes you can try out, and these fixes should be able to help you get rid of the problem. If you still experience the problem regardless of following each procedure, the problem may be more complex. This is why you must contact Discord to get to the bottom of it.

Frequently Asked Questions – FAQs

How do I enable video calls on Discord?

Follow the steps below:

First of all, find your way to Windows Settings. You can do this by typing Settings in the Windows search box.
Once the Settings have launched, go ahead and select the Privacy option.
Here, scroll down until you find the Camera option.
Once you reach this location, you must allow Discord the permission to access your camera while you attempt to video call.
Now try video calling your friends. Everything should be working smooth and steady.

Why is my Discord call not connecting?

The reasons for this could be multiple. Some of the most common reasons include poor internet connection, using a VPN, outdated drivers, outdated operating system, corrupted Discord files, and many more. Usually, it is the poor internet connection which is responsible for this. You can try restarting your router to see if things work.

Why is my camera not working on Discord mobile?

Your camera will only work on Discord when you grant permission to Discord. Discord will only be able to use your camera if permission has been allowed. Without permission, you will not be able to access your camera related features on Discord.

Wrapping It Up

Discord is the best communication platform out there and has loads of features that allow users to connect with each other. However, if you keep facing issues while attempting to video call, the whole application sort of loses it’s meaning.

In this article, we first pointed out the reasons for such an issue. It is important to follow each method carefully to get the best results. Each method is very simple, and at least one of them will prove to work for you. Hopefully, you will have resolved the Discord video call not working issue in the light of this article. We wish you all the best.